Yes, our telemedicine platform is fully HIPAA compliant. We use end-to-end encryption for all video calls and implement strict data protection measures to ensure patient privacy and meet all HIPAA requirements.
Patients can join video consultations easily through a web browser or our mobile app. They'll receive a unique link or code for their appointment, which they can use to access the secure video call at the scheduled time.
Providers need a computer or mobile device with a camera, microphone, and stable internet connection. We recommend using the latest version of Chrome, Firefox, or Safari browsers for the best experience. Detailed system requirements are available in our support center.
Yes, our platform allows secure sharing of medical records, lab results, and imaging studies during video consultations. Providers can review these documents in real-time with patients while maintaining HIPAA compliance.
We provide 24/7 technical support for both providers and patients. This includes live chat, phone support, and a comprehensive knowledge base. Our team can assist with any issues related to video calls, account management, or platform functionality.
We employ multiple layers of security, including end-to-end encryption, secure data storage, regular security audits, and strict access controls. All data transmissions are encrypted, and we follow best practices for data protection and HIPAA compliance.
Yes, our platform supports multi-party video calls, allowing for provider-to-provider consultations or team-based care sessions with patients. This feature facilitates seamless collaboration among healthcare professionals.
We are committed to accessibility and continually work to ensure our platform is usable by all patients. Our interface is designed with accessibility guidelines in mind, and we support features such as screen readers and keyboard navigation.